FAQs

How do I place my order?

remove

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

How long will it take to ship my order?

add

The stated delivery time frame of 10-21 business days is an estimate, and under certain instances deliveries may exceed or be less than the stated time frame.
Detail time frame for shipping correspondence with products group as below:
• Printed apparel (normal/ partial printing): 5-7 business days
• Embroidery apparel and products : 10-17 business days
• International orders may take an additional 1-2 weeks.

My tracking number isn’t working

add

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

I need help with a late order

add

Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact our team, we are happy to assist.

What type of payments do you accept?

add

We accept Visa, Mastercard as well as Paypal.

When will my card be charged?

add

Just after your order has been successfully placed.

How secure is my personal information?

add

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

1942 Broadway Ste 314C,
Boulder CO, 80302, US

+1(303) 536-7464

| English (EN) | USD

© 2023 alummemories. Powered by ShopBase